Help Center
Quick answers to your most common questions
General Questions
How do I make a reservation?
You can make a reservation by selecting your desired property, choosing your dates, and following the booking process. You'll need to provide your information and payment details to confirm the booking.
What is your cancellation policy?
Our cancellation policy varies by property. Generally, you can receive a full refund if you cancel at least 48 hours before check-in. Please check the specific property's policy during booking.
How do I check in to my rental?
You'll receive detailed check-in instructions via email 24 hours before your arrival. This includes the property address, access code, and any specific instructions for your stay.
What amenities are included in the rental?
All our properties come with basic amenities including Wi-Fi, linens, towels, kitchen essentials, and toiletries. Specific amenities are listed on each property's page.
Booking & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal for online bookings.
When is the payment processed?
The full payment is processed at the time of booking to secure your reservation.
Is there a security deposit required?
Yes, a security deposit is required for all bookings. The amount varies by property and will be clearly stated during the booking process.
Do you offer payment plans?
Yes, we offer flexible payment plans for longer stays. Please contact our support team to discuss available options.
Property Management
How do I list my property with you?
You can start by filling out our property listing form on our website. Our team will review your property and contact you within 24 hours to discuss the next steps.
What are your management fees?
Our management fees vary based on the services you require. We offer different packages to suit your needs. Contact us for a detailed breakdown.
How do you handle maintenance requests?
We have a dedicated maintenance team that handles all property issues. Guests can submit requests through our platform, and we ensure prompt resolution.
What marketing services do you provide?
We provide comprehensive marketing services including professional photography, listing optimization, and multi-platform distribution to maximize your property's visibility.
Guest Services
What is your check-in/check-out policy?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.
Do you allow pets?
Pet policies vary by property. Some properties are pet-friendly with an additional fee. Please check the property listing or contact us for specific information.
What is your smoking policy?
All our properties are non-smoking. Smoking is strictly prohibited inside the units. Designated smoking areas may be available outside the property.
How do I request additional services?
Additional services like cleaning, maintenance, or special requests can be arranged through our guest services team. Contact us for more information.