Cancellation Policy
Flexible options designed with your travel plans in mind
Our Standard Policy
Free Cancellation
Up to 48 hours from booking if before 30 days
Full refund
Partial Refund
Canceled 14-29 days before check-in
Partial refund
No Refund
Canceled within 14 days of check-in
No refund
Important Details
How Cancellations Work
- All cancellation requests must be submitted through your account dashboard or in writing
- Refunds are processed within 7-10 business days to the original payment method
- The check-in date determines your cancellation window (4:00 PM local time)
Special Circumstances
- Severe weather: Full credit for future stays if local authorities issue evacuation orders
- Medical emergencies: 75% refund with documented proof from licensed physician
- Military deployment: Full refund with official orders (no expiration on credit)
Travel Protection
We strongly recommend purchasing travel insurance for comprehensive coverage. Options available at checkout:
Standard Protection
75% refund for covered cancellations up to 24 hours before check-in
Premium Protection
100% refund for any reason up to 24 hours before check-in
Need to cancel your reservation?
Contact our team for assistance with cancellations or special circumstances.