Cancellation Policy
Flexible options designed with your travel plans in mind
Our Standard Policy
Full Refund
Cancel within 48 hours of booking
100% refund When check-in is ≥14 days away
Full Refund
Cancel 30+ days before check-in
100% refund
Partial Refund
Cancel 14-29 days before check-in
50% refund
No Refund
Cancel within 14 days of check-in
No refund
Important Details
How Cancellations Work
- All cancellation requests must be submitted through your account dashboard or in writing
- Refunds are processed within 7-10 business days to the original payment method
- The check-in date determines your cancellation window (3:00 PM local time)
Special Circumstances
- Severe weather: Full credit for future stays if local authorities issue evacuation orders
- Medical emergencies: 75% refund with documented proof from licensed physician
- Military deployment: Full refund with official orders (no expiration on credit)
Travel Protection
We strongly recommend purchasing travel insurance for comprehensive coverage. Options available at checkout:
Standard Protection
75% refund for covered cancellations up to 24 hours before check-in
Premium Protection
100% refund for any reason up to 24 hours before check-in
Need to cancel your reservation?
Contact our team for assistance with cancellations or special circumstances.